Legal
Privacy Policy
Last updated:
This Privacy Policy explains how Upkept Services collects, uses and protects your personal information. Throughout this Privacy Policy, "we", "us", "our", refer to Upkept Services operating this website. We are committed to protecting your privacy and handling your personal information responsibly in accordance with applicable UK data protection legislation.
Information We Collect
We may collect personal information including:
- Your name
- Telephone number
- Email address
- Property address
- Details relating to your enquiry
- Information submitted through our contact forms
- Website usage information collected through cookies
How We Use Your Information
We use your information to:
- Respond to enquiries
- Provide quotations
- Deliver our cleaning services
- Arrange appointments
- Communicate regarding bookings
- Improve our website and customer experience
- Meet our legal obligations
We will only use your information where we have a lawful basis to do so.
Contact Forms
If you contact us using our website, the information you provide will only be used to respond to your enquiry or provide our services.
Cookies
Our website may use cookies to improve your browsing experience and help us understand how visitors use our website.
You can control or disable cookies through your browser settings.
Google Analytics
Our website may use analytics services to collect anonymous information about website visitors, including pages viewed, time spent on the website and general usage statistics.
This information does not normally identify individual visitors.
Data Sharing
We do not sell your personal information. Your information may only be shared where necessary to:
- Deliver our services
- Comply with legal obligations
- Protect our legal rights
Where third-party service providers process information on our behalf, they are expected to keep your information secure.
Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration or destruction.
Data Retention
We only retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected or to meet legal obligations.
WhatsApp Business
We may use WhatsApp for business communications with customers regarding bookings, updates and follow-ups. WhatsApp's privacy policy applies to messages sent through this platform.
Your Rights
Depending on applicable data protection law, you may have the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion of your information
- Restrict or object to processing
- Request data portability where applicable
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us.
Third-Party Websites
Our website may contain links to external websites.
We are not responsible for the privacy practices or content of third-party websites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any updates will be published on this page.
Contact Us
If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us using the details on our Contact page.